MYWAY Beijing believes in “Traveling is My Art” and strives to offer each customer a satisfactory and impressive private tour experience. As a result, customer satisfaction is the most important principle that guides our business. MYWAY Beijing guarantees to our customers that:
- All payment is processed after your private tour. You do not need to pay in advance.
- You have the right to refuse payment if you complain the service provided by MYWAY Beijing tour guides*.
- You have the right to change tour guide within the tour or choose the tour guide that you prefer.
- Your feedback is the ONLY reference that MYWAY Beijing promote/degrade our tour guide. Tell us your comment at: comment@mywaybeijing.com.
*Detailed complaint specification must be provided to MYWAY Beijing. We will check your complaint with the tour guide that serves you. Upon complaint confirmation, you could refuse payment.
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